John Carroll III
John Carroll III
Head of Customer Experience Group, Ipsos Loyalty
@

Articles by John Carroll III

Oddly Attractive – The Secrets of the ‘Ripley’s Believe It or Not!’ Experience

by in CITIZEN, CUSTOMER | January 19, 2018

The most mysterious attraction on earth is 100 years old this year. A century is a long time to keep the thrills and chills going and generations of audiences entertained and coming back. It’s a matter of providing amazing customer experiences that generate loyalty for the brand. The name Ripley has become synonymous with the ... continue »