Amazon Go
A customer leaves without stopping at a register in this commercial for Amazon Go.

Cashierless stores like Amazon Go will change shopping

But those differences might not be what you think

by in CONSUMER | February 21, 2018

Imagine walking into a store, picking out what you want and then leaving without checking out. Up to now, that might land you in jail. Amazon made that fantasy a reality when it recently opened its first Amazon Go cashier-free store. Many people trumpeted that it would revolutionize retail. But will the ability for shoppers ... continue »


Oddly Attractive – The Secrets of the ‘Ripley’s Believe It or Not!’ Experience

by in CITIZEN, CUSTOMER | January 19, 2018

The most mysterious attraction on earth is 100 years old this year. A century is a long time to keep the thrills and chills going and generations of audiences entertained and coming back. It’s a matter of providing amazing customer experiences that generate loyalty for the brand. The name Ripley has become synonymous with the ... continue »


What the Future


The perils of perception

Almost eight in ten Americans think the murder rate has risen (52%) since 2000 or is about the same (26%). The rate has declined by 11%. See more stats from this annual global report.

December 11, 2017

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